Spa Policies & Client Guidelines
Non‑Refundable Policy
Overview
All skincare product and service purchases made through our spa or website are final and non‑refundable. To support confident decision‑making, we offer complimentary in‑spa consultations where clients can meet with licensed professionals, discuss skin concerns, and receive personalized recommendations. Clients are also welcome to try our skincare products in person before purchasing.
Product Purchases
For health and safety reasons, we cannot accept returns on any skincare or wellness products—opened or unopened. Once products leave our facility, storage conditions cannot be verified, and all sales remain final. Clients may explore product testing during their consultation to ensure suitability before purchasing.
Service Bookings
Any cancellation made within 48 hours of your scheduled appointment is non‑refundable. Payments for services, packages, or deposits cannot be returned. Clients may reschedule outside the 48‑hour window, based on availability. Learn more about our cancellation policy.
Damaged or Defective Items
If a product arrives damaged or defective, please notify us within 48 hours of delivery. Verified issues will be replaced promptly. See details on damaged items.
Agreement to Terms
By booking a service or purchasing a product, clients acknowledge and agree to this Non‑Refundable Policy, including the option to receive a complimentary consultation and try products before buying. Review our full purchase agreement.
Complimentary Consultations
We encourage all clients to take advantage of our free in‑spa consultations. During your visit, you can:
- Meet with licensed skincare professionals
- Discuss concerns, goals, and sensitivities
- Test product textures, scents, and suitability
- Receive personalized treatment and product recommendations
Explore more about consultations.
Appointment Policies
Booking
Appointments may be booked online, by phone, or in person. A valid payment method may be required to secure your reservation.
Late Arrivals
Late arrivals may shorten your service time to avoid delaying the next client. Full payment is still required.
No‑Shows
Clients who do not arrive for their scheduled appointment without prior notice will be charged the full service amount.
Rescheduling
Rescheduling is permitted outside the 48‑hour window, subject to availability. Review our service guidelines.
Product Safety & Hygiene
To maintain the highest standards of safety:
- Products cannot be returned once they leave the spa
- We cannot accept items that have been opened, used, or handled
- All testers are sanitized and monitored by staff
- Professional guidance is available during every consultation
Learn more about product policies.
Shipping & Delivery
Processing Times
Orders are typically processed within 1–3 business days.
Damaged Deliveries
If your order arrives damaged, contact us within 48 hours so we can assist with a replacement.
Lost Packages
Please reach out if your package does not arrive within the expected timeframe.
Contact Us
We’re here to help with any questions regarding our policies or your experience.
- Email: [email protected]
- Phone: 513‑978‑8300
- Address: 125 Westchester Ave, White Plains, NY 10601
